Identifying Information
My name is Anesh Chand and I am a financial adviser (FSP756491). I am providing advice on behalf of Buzz Financial Services Limited, under the Financial Advice Provider License (FAP756111).
My contact details are:
Phone: 0274 920 171
Email: anesh@buzzfinance.co.nz
Address: 25 Macleans Road, Bucklands Beach, Auckland 2014, New Zealand
Website: www.buzzfinance.co.nz
Nature and Scope of Advice
Buzz Financial Services Limited can provide advice about mortgages and our financial advisers provide financial advice in relation to these financial advice products.
We provide financial advice about the products from certain providers:
- For mortgages (Residential, Commercial and Business Lending) we work with the following Lenders:
- AIA
- ANZ
- ASAP Finance
- ASB
- Avanti Finance
- Bank of China
- Basecorp Finance
- Bizcap
- Bluestone Mortgages
- BNZ
- CFML (Funding Partners)
- Cressida Capital
- DBR
- Equity Now
- Finbase
- First Mortgage Trust
- Funding Partners
- Go Lend
- Heartland Bank
- Kiwibank
- Lending People
- Liberty Finance
- NZCU
- Pallas Capital
- Peppermoney
- Plus Finance
- Prospa
- Resimac
- SBS Bank
- Simplify
- Southern Cross Partners
- The Cooperative Bank
- Vincent Capital
- Westpac
- Xceda
Reliability History
Neither Buzz Financial Services Limited nor I have been subject to any reliability events. A reliability event is something that might materially influence you in deciding whether to seek advice from me or Buzz Financial Services Limited.
Fees and Costs
We do not charge fees, expenses or any other amount for the financial advice we provide. You will not be invoiced or asked to pay any fees to us at any time even if the engagement of services or the products placed through this engagement are terminated by either party. An exception to this position is explained below:
Buzz Financial Services Limited may charge you a one-off fee if the following occurs:In the event we don't receive commission from the lender and If you request or require us to provide financial advice and we do not receive a commission from the lender, We may charge you a one-off fee. Any such fee would be agreed and authorised by you in writing before I complete the services, and would be based on an estimate of the time spent providing the advice.
This may occur in the rare event that you request that we provide services in relation to either a product that is offered by a lender that we do not hold an accreditation with, or a product that is outside our usual arrangements with my product providers.
Commissions and Conflicts of Interest
Buzz Financial Services Limited will receive upfront commission from the mortgage provider if you follow my advice and take-out mortgage product related service with them. The amount of the upfront commission depends on the provider, ranging from 0.55% to 0.88% of the initial mortgage balance or amount funded depending upon the Lending Institution. Commissions are paid to the Company on or after the settlement of the Loan. We may also receive services fees range from 0.15% to 0.25% p.a. of the mortgage balance on an ongoing basis, and/or payment from the Lender for refixing or restructuring of the loans These commissions are paid directly from the bank or Lender to the business until the loan is fully paid off. Not all the Lending Institutions offer this fee. Buzz Financial Services Limited will receive the above ‘Provider Commission’ and/or ‘Service Fees’, if you decide to take out the mortgage product or mortgage related service, I have provided advice to you on. The commission/service fees structure for the Second Tier/finance companies is different and we will provide more specific details of these commission/service fees once we talk to you and understand your needs at the time our advice is given.
To ensure that I prioritise your interests above my own, I follow an advice process that ensures my recommendations are made based on your individual goals and circumstances. I complete annual training about how to manage conflicts of interest. Buzz Financial Services Limited undertakes a compliance audit, and an annual review of our compliance programme is undertaken by a reputable compliance adviser.
Complains and Dispute Resolution Process
If you are not satisfied with our service or financial advice, please tell us as soon as possible.
Call: 0274 920 171
Email: anesh@buzzfinance.co.nz
Write to: 25 Macleans Road, Bucklands Beach, Auckland 2014, New Zealand
When we receive a complaint:
- We will consider your complaint and let you know how we intend to resolve it. Where possible, we try to resolve your complaint immediately.
- If we are unable to resolve your complaint immediately, we will acknowledge your complaint within 2 business days. We may contact you to get further information about your complaint.
- We aim to resolve complaints within 10 working days of receiving them. If we need more time to investigate your complaint, we will let you know when you can expect to receive a response to your complaint.
- We will contact you by phone, email or letter to let you know whether we can resolve your complaint and how we propose to do so.
If we cannot agree on how to fix the issue, or if you decide not to use our internal complaints process, you can contact our external disputes resolution scheme, Financial Services Complaints Limited. Financial Services Complaints Limited provides a free and independent dispute resolution service that may help to resolve your complaint if we haven’t been able to do so to your satisfaction.
To contact Financial Services Complaints Limited:
Call: 0800 347 257
Email: complaints@fscl.org.nz
Write to: Financial Services Complaints Limited, PO Box 5967, Wellington 6140, New Zealand
Duties Information
I have duties under the Financial Markets Conduct Act 2013 relating to the way that I give advice.
I am required to:
- give priority to your interests. We always aim to obtain the best outcome for our clients;
- exercise care, diligence, and skill. We will always treat our customers fairly and with respect;
- meet standards of competence, knowledge and skill set by the Code of Professional Conduct for Financial Advice Services;
- meet standards of ethical behaviour, conduct and client care set by the Code of Professional Conduct for Financial Advice Services.
- we will only advise on matters FAP is permitted under its license.
- we make full disclosure as required under the legislation.
We act with transparency based on open and regular communication with our clients and their financial position and requirements for obtaining financial services or products.
Written Copy is Available
The information I have discussed with you is available in writing. Please ask me if you would like a copy or if you would like to know any further information, please do not hesitate to contact me on 0274 920 171
How am I regulated by the Government?
You can check that I am a Registered Financial Adviser at www.fspr.govt.nz
Declaration
I, Anesh Chand trading as Buzz Financial Services Limited declare that, to the best of my knowledge and belief the information contained in this disclosure statement is true and complete; and complies with the disclosure requirements in the Financial Markets Conduct Regulated Financial Advice Disclosure Amendment Regulations 2020.