Buzz Financial Services Limited is committed to protecting your privacy. This privacy statement outlines how we collect, store, use and share your personal information.
For more information, read our full privacy policy.
By submitting your details on this website, you consent to the use of your personal information in accordance with this privacy statement.
Buzz Financial Services Limited (we, us, our) complies with the New Zealand Privacy Act 2020 (the Act) when dealing with personal information. Personal information is information about an identifiable individual (a natural person). This policy sets out how we will collect, use, disclose, and protect your personal information.
This policy does not limit or exclude any of your rights under the Act. If you wish to seek further information on the Act, you can contact our Privacy Officer by email at anesh@buzzfinance.co.nz. Or visit www.privacy.org.nz for further information.
Our Office Contact Details:
Address: 25 Macleans Road
Bucklands Beach
Auckland 2014
New Zealand
Phone: 0274 920 171
Email: anesh@buzzfinance.co.nz
Changes to this Policy
We may change this policy by uploading a revised policy onto the website. The change will apply from the date that we upload the revised policy.
What is personal information?
Personal information is information about an identifiable individual. It includes (but is not limited to) name, address, contact details, date of birth, occupations, payment details, employment history and/or details, education and qualifications, financial information, testimonials and feedback, evidence of source of funds or source of wealth (in some cases) and other information.
What information do we collect?
We may collect personal information about you, either directly from you or from other parties and we may generate information about you when we carry out our business.
The types of personal information we collect about you may include your:
- Contact information: your name, phone number, email address, postal address, physical address.
- Documents that verify your identity and other personal details: such as your passport or drivers’ licence number.
- Subscriptions/preferences: when you subscribe to receive our newsletter or updates, as well as content preferences to help us identify which material you want to receive.
- Billing or purchase information
- Technical information: information about the device used to access the website or other social media sites, such as IP address, browser type, time zone settings and mobile network information.
Third party collection of information
Where we collect your personal information from someone other than you, we will take reasonable steps to notify you that we have collected your personal information under Privacy Principle 3A of the Privacy Act 2020.
The purpose of the collection, the intended recipients of the information, the name and address of the agency collecting and holding the information, whether the collection is authorised or required by law and, if so, the law that authorises or requires the collection, and your right to access and request correction of that information, unless an exception applies under the Privacy Act 2020.
What do we do with it?
We collect and use your personal information to provide the information and services that you request from us, and to provide you with information about other services we consider appropriate.
We will use your Personal information?
We will use your personal information:
- to verify your identity
- to provide services and products to you
- to market our services and products to you, including contacting you electronically (e.g. by call, text, or email for this purpose)
- to improve the services and products that we provide to you
- to respond to communications from you, including a complaint
- to protect and/or enforce our legal rights and interests, including defending any claim.
- for any other purpose authorised by you or the Act.
When necessary, we may use your information to: Comply with our legal and regulatory obligations (including Anti Money Laundering/Counter Financing of Terrorism compliance and audit and reporting requirements).
Who do we share it with?
Besides our staff and our related companies (Trail Limited/KAN and Newpark Financial Services Limited) we may share this information with third parties who enable us to provide you with our services.
These include:
Disclosing your personal information
We may disclose your personal information to:
- Other companies or individuals who assist us in providing services or who perform functions on our behalf (such as mailing houses, hosting and data storage providers, specialist consultants, and legal advisers);
- Product providers (such as but not limited to lenders and insurance companies);
- Financial advisers and financial advice providers who may use our services;
- Other companies or individuals who perform checks (such as but not limited to compliance reviews and audits) that are necessary or desirable under the law on our behalf;
- Other companies, agencies, or individuals that maintain databases against which your identity may be verified, which may include (but are not limited to) the New Zealand Department of Internal Affairs, and New Zealand Transport Agency;
- Social media sites on which we may have a presence;
- Courts, tribunals, and regulatory authorities (such as the Financial Markets Authority, and the Ministry of Justice in New Zealand);
- Office of the Ombudsman, where a complaint relates to official information;
- Any person or agency we believe could assist in responding to a serious privacy breach.
- Office of the New Zealand Privacy Commissioner, where a complaint relates to breach of the Privacy Act 2020;
- Human Rights Commission, where a complaint relates to discrimination;
- CERT NZ, where appropriate to assist with the management of a voluntarily notified privacy breach
- Overseas privacy regulator, where a complaint relates to the actions of an overseas agency; and
- Anyone else to whom you authorise us to disclose it.
Except as described above, we will not disclose your personal information without your written or oral consent, unless we are required to do so by applicable law.
We require these third parties to adhere to our strict confidentiality requirements for handling personal information, and we seek to ensure that they comply with the Privacy Act 2020.
Protecting your personal information
We will take reasonable steps to keep your personal information safe from loss, unauthorised activity, or other misuse. Our software is subject to audits to ensure it is continuing to meet security requirements. All data handled in our software is encrypted in transit and during storage and can only be accessed over secure network connections
Where do we store it?
We use third party service providers to store and process most of the information we collect. All data entered in Trail is encrypted both in transit and at rest, so in the incredibly unlikely event the database was to be accessed by an unauthorised entity, the data would be unusable. We may use cloud storage to store the personal information we hold about you. The cloud storage and the IT servers may be located outside New Zealand. We may also disclose personal information to Newpark Financial Services Limited and Trail, its related bodies companies and third party suppliers and service providers located overseas for some of the purposes listed above. We ensure that our cloud-based service providers are subject to appropriate security and information handling arrangements and that the information stored or processed by them remains subject to confidentiality obligations.
Storing your personal information
We will only retain personal information if it is required for the purposes for which the information may lawfully be used. All data stored online is backed up and can be retrieved in the event of data loss or corruption.
Data will sometimes be held on premises at 25 Macleans Road, Bucklands Beach, Auckland 2014 if it is provided to us outside of our software
What are my rights?
You do not have to provide information to us. If you choose not to provide necessary personal information when requested, we maybe be unable to provide certain information or services to you.
Accessing and correcting your personal information
Subject to certain grounds for refusal set out in the Act, you have the right to access your readily retrievable personal information that we hold and to request a correction to your personal information. Before you exercise this right, we will need evidence to confirm that you are the individual to whom the personal information relates.
In respect of a request for correction, if we think the correction is reasonable and we are reasonably able to change the personal information, we will make the correction. If we do not make the correction, we will take reasonable steps to note the personal information that you requested the correction.
If you want to exercise either of the above rights, email us at anesh@buzzfinance.co.nz. Your email should provide evidence of who you are and set out the details of your request (e.g. the personal information, or the correction, that you are requesting).
Anesh Chand
25 Macleans Road
Bucklands Beach
Auckland 2014
New Zealand;
Or via email at anesh@buzzfinance.co.nz
Or via phone 0274 920 171
Data Breaches
Our Privacy Officer has processes and systems in place in the unfortunate event of a data breach. If such an event occurs, we will promptly identify, report and examine a personal data breach.
Internet use
While we take reasonable steps to maintain secure internet connections, if you provide us with personal information over the internet, the provision of that information is at your own risk.
If you follow a link on our website to another site, the owner of that site will have its own privacy policy relating to your personal information. We suggest you review that site’s privacy policy before you provide personal information.
We use cookies (an alphanumeric identifier that we transfer to your computer’s hard drive so that we can recognise your browser) to monitor your use of the website. You may disable cookies by changing the settings on your browser, although this may mean that you cannot use all the features of the website.
We may use information about your use of our websites and other IT systems to prevent unauthorised access or attacks on our software. We may utilise services from one or more third-party suppliers to monitor the use of our systems. These third-party suppliers will have access to monitoring and logging information as well as information processed on our websites and other IT systems.
Disclaimer: While every care has been taken to supply accurate information, errors and omissions may occur. Accordingly, Buzz Financial Services Limited accepts no responsibility for any loss caused because of any person relying on the information supplied.